SMS Module

The Need
You have an internal and/or external workforce that supply a service on your behalf. How can you communicate in a cost effective manner? How can you reduce the stress levels of your management, when they struggle to track down the field staff? How can you centralise your communications? How can you prove messages were left & when they were read?

 

The Solution
The SMS module provides a simple mechanism of sending both ad-hoc and automated SMS messages to your clients, workforce and suppliers. 

The following SMS messages can be sent:

 

Auto/Manual	When	Recipient	Example
Auto	Assign a new booking	Staff, Supplier or Client	New: 10am-12am, Mrs D Jones, Cleaning, Mon 12/12/07
Auto	Change an existing booking	Staff, Supplier or Client	Upd: 11am-1pm, Mrs D Jones, Cleaning, Mon 12/12/07
Auto	Cancel/remove an existing booking	Staff, Supplier or Client	Del: 11am-1pm, Mrs D Jones, Cleaning, Mon 12/12/07
Manual	Ad-hoc message	Staff	Staff Meeting, Meeting Room, Tue 13/12/07
Manual	Ad-hoc message	Client	Thanks for your business & a Happy New Year
Manual	Ad-hoc message	Supplier	Meeting request for Wed 14/12/07

 

This system can work in conjunction with Alert Manager, i.e. when an alert is raised an SMS detailing the alert can be sent to the related client, staff member and Supplier.

Definable subject headers and footers can help to personalise your SMS messages.

Designed to benefit you in the following ways:
• Reduce your communication costs
• Use globally to relay Newsletter/General information in one go
• Inform groups of relevant information, e.g. Training Courses
• Improve the speed of relaying roster change information to the client and workforce
• Proof of communication including sending and read receipts
• Reduce management stress